Privacy Policy

LL Mechanical Services, LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us, including through verbal and written opt-ins for SMS communication.

1. Information We Collect

We collect the following types of information:

Personal Information: Including your name, phone number, address, email, and service details.

Communication Preferences: Including your opt-in/opt-out status for SMS communications.

Service Details: Appointment times, job updates, and service feedback.

2. SMS Communications & Opt-In Consent

We offer SMS notifications to enhance your customer experience, including billing reminders, appointment confirmations, dispatch updates, and job completion surveys.

Opt-In for Customers:

LL Mechanical Services, LLC. will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. Privacy Policy  & Terms.

Opt-In Text at Sign-Up:

By submitting this form and signing up for texts, you consent to receive messages from LL Mechanical Services, LLC. at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

3. How We Use Your Information

We use your personal information to:

Schedule and manage HVAC appointments and service calls.

Communicate important updates and service reminders.

Send customer satisfaction surveys post-service.

Manage internal records for business operations.

4. How We Protect Your Information

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data. These include:

Secure databases

Access controls

Regular policy reviews and updates

5. Sharing of Information

LL Mechanical Services, LLC does not sell or share customer information with third parties for marketing or promotional purposes. Your information may be shared internally for operational needs or with service providers solely to perform services on our behalf (e.g., messaging platforms or scheduling software) under strict confidentiality agreements.

6. Your Rights

You have the right to:

Access the personal data we hold about you.

Correct any inaccuracies in your data.

Withdraw your consent to receive SMS messages at any time.

 

To exercise these rights, please contact us at:

 

📧 Accounting@LLMSLLC.com

📞 484.999.8963

7. Updates to this Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitutes your acceptance of the revised policy.

8. Contact Us

 

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

LL Mechanical Services, LLC

​